Right when you need a person

Crownjewelz Casino Contact and Support Channels

Whenever you need us, our team is here 24 hours a day, 7 days a week by live chat, e-mail or phone.

Get in touch now Licensed by the UK Gambling Commission — licence 47419-7764-R-508940. 18+ only. Please play responsibly.

Paid out today

859,992 £

8,639 Players inside the Vault

Crownjewelz Casino Ltd (Company No. 13772976) holds a full licence from the UK Gambling Commission — licence reference 47419-7764-R-508940 — and is independently audited by Gaming Laboratories International and SIQ.

Average withdrawal processing time is 15 minutes, with a monthly payout volume of £62M across 317,000+ verified players. Maximum single withdrawal stands at £23,000.

Every session and transaction is protected by 128-bit SSL encryption. Dispute resolution is handled independently by QUINEL, our accredited ADR body.

Stuck and need a person

Pick the Channel That Suits Your Question

The moment a game, a payment or a bonus leaves you unsure, one of these will fit.

Now versus waiting on hold

Quickest for a payment that is hanging or a bonus you cannot see, and a person usually picks up within 5 minutes.

Open chat

Slow queue versus the right inbox

Best for documents and anything you want in writing; send it to [email protected] and expect a reply within 12 hours.

Write to us

A voice on the line

Ideal when talking it through is easier; call +44 20 9335 9856 and someone answers within 5 minutes, all times GMT.

Call us

Crownjewelz Casino in the United Kingdom

Crownjewelz Casino Support for Players in the United Kingdom

You never have to wonder whether anyone is awake to help a United Kingdom player.

Reaching us

UK phone+44 20 9335 9856

Support time zoneGMT

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Who supervises

RegulatorUK Gambling Commission, 47419-7764-R-508940

Getting help

Help organisationsGamCare, BeGambleAware, GAMSTOP

Prepare once, answer faster

Having these details to hand means we can help without asking twice.

Your registered email address
The last four card digits
Any reference from a previous chat
A screenshot of the issue
Your verification documents ready

Route guide

Department E-mail Addresses for Every Request

Nothing is slower than a message sitting in an inbox that never handles your kind of question.

Account help

Anything general[email protected]

Document checks[email protected]

Money matters

Deposits and withdrawals[email protected]

Other requests

Complaints[email protected]

Data and privacy[email protected]

Business and partnerships[email protected]

Seven response facts

How long until you hear back?

Round-the-clock cover is something this casino has always kept, in every season.

Live chat

Chat hours24 hours a day, 7 days a week

Chat first replyWithin five minutes

Time zoneGMT

E-mail

E-mail address[email protected]

E-mail replyWithin twelve hours

Phone

Phone number+44 20 9335 9856

Phone waitAbout five minutes

When support is not enough

Take a complaint all the way to a decision

Worries about being ignored fade once you know the route is written down.

What do I say first?

Start by telling the support team what went wrong, with dates and any reference numbers. They will log your concern and look into it for you.

The written reply

Once logged, you receive a reference number and a written reply. Keep that reference, since every later step depends on it.

From reply to review

If the reply does not settle matters, ask for the complaint to be escalated internally. A senior team then reviews the case afresh.

Taking it to the regulator

Should the casino still not resolve it, you may refer the matter to the UK Gambling Commission, the regulator that licenses us.

Ask Crownjewelz Casino

Straight answers before you get in touch

The worry that a friendly reply still leaves your money or your account unresolved.

trustCan I ask for a complaint to be escalated while we talk?+

Since we answer as we do, tell us plainly when a reply misses your point. Ask the adviser to pass the matter to a supervisor, and keep the reference number they gave you. Complaints go to [email protected] after support has had its chance, and the UK Gambling Commission is the next step.

trustHow long does closing my account take once I ask?+

Whenever you want out, closing the account takes one message from your registered email to [email protected]. We confirm closure in writing once any pending withdrawal has settled, usually inside a day. If gambling has become hard to manage, say so and self-exclusion through GAMSTOP starts at once.

trustDo I need to prove my identity before a payout is released?+

At the point you submit documents, expect a check that can take up to 54 hours, though most come back far sooner. We ask for photo ID, proof of address and a picture of the payment card used. Send them to [email protected] and you will hear from us either way.

trustDo I need a reason to request my personal data?+

For a copy of what we hold, write to [email protected]; deletion requests go to the same address. We reply within the time the law allows and explain anything we must keep for licensing reasons. Never send your password, as no colleague will ask for it.

trustWhat if I think this casino has breached its licence?+

Crownjewelz Casino Ltd trades under licence 47419-7764-R-508940, issued by the UK Gambling Commission. If you think we have broken its rules, raise it with support first so we can put it right. The Commission can then take the matter further on your behalf.

trustWhere do I reach a person on a Sunday evening?+

Night or weekend, our team is at the other end: live chat, e-mail and phone all run 24 hours a day, 7 days a week on GMT. A chat or call usually connects within five minutes, while an e-mail gets a reply in about twelve hours.

Know who you are dealing with

The company, licence and contact

This block settles exactly which company stands behind your account and its games.

Company

Legal nameCrownjewelz Casino Ltd

Company numberCompany No. 13772976 (United Kingdom)

AddressChurch Lane, Birmingham

License

RegulatorUK Gambling Commission

License number47419-7764-R-508940

Written contact

Support email[email protected]